Free Shipping Worldwide for Purchase over $50
Free Shipping Worldwide for Purchase over $50
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CUSTOMER SERVICE

Ordering  /  Precautions when using the product  /  Returns And Exchanges  /  Shipping  /  Contact us

 

Shipping

 

ARNO provides fast and safe delivery via DHL

 

* Do you ship internationally?

Yes, we offer worldwide shipping! 

 

 

* How much is the delivery fee? 

The delivery fee is US $20. Shipping is free if you purchase more than $50.

 

 

* How long does it take before my order gets shipped? 

ARNO products are made-to-order. Unless otherwise specified, 

products are shipped an average of 1 business day after the date the order is made.

However, please bear with us in case we are spending extra time in checking / perfecting your items, 

particularly during the peak season around end of the year. 

 

 

* How long does for shipping to deliver the package? 

The delivery time will vary a lot from country to country. In short, the shipping time alone could be within 2 - 14 days.

Delivery time is not guaranteed for Standard Shipping as there are lot of factor affecting its speed.

The above does not include the processing time of the Customs in the destination country. 

In some cases the local Customs office of your country may require additional documents 

and time to have your package cleared, and this may also cause further delay on the delivery.

 

 

* Will my package be delivered to my house?

Arno products are shipped safely in a dedicated box suitable for overseas shipping and will arrive at your house. 

There may be exceptions that door-to-door delivery service is not provided in particular cities/areas/countries, though this is rare.

 

 

* How can I check my order status?

Sign in to your Account (or View non-member order)  and check your order history. in my account

In some instances, carrier's tracking information may only be available in 1-2 business days after the order is shipped.

If non-member, modify : You can receive DHL tracking number by email or message

 

 

* Import Taxes & Duties

Some countries may require import tax, duties and related Customs fees for the imports, 

and the cost is not covered in payments you made to us. 

These charges, if applicable, are determined and charged by the Customs office of the destination country. 

For further details of charges, please contact your local Customs office directly.

 

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