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Ordering  /  Precautions when using the product  /  Returns And Exchanges  /  Shipping  /  Contact us

 

 

Returns And Exchanges

 

* Can I get an exchange or return it?

 Yes, it's possible if you haven't removed the tag.
(e.g. unworn, undamaged, unused) 

 

 

* How can I exchange and return? 

Should you wish to return your item(s), please kindly email (arnohelp@naver.com) us with the reason of return, within 10 days from receiving your order (according to the delivery date on the tracking record, if applicable). 

Then we'll email you further instructions on how to return or exchange your order.

Returns without prior communication with us will not be accepted.

 

 

* What are the exchange and return processing costs and shipping costs? 

shipping charges for exchanges and returns

Returns or Exchanges on products for reasons other than ARNO error will be subject to a 50% processing fee on the refund amount 

(after adjustment of discount/shipping, if required). 

Shipping fee is non-refundable.

 

 

* How can I get a refund? 

Returns made will be refunded in your original form of payment. If the payment was made using credit / debit card, 

there might be a lead time required by PayPal (our credit card settlement service provider) to set up the credit transaction with your bank.

 

 

* Return Shipping Precautions

Please note that customers are responsible for all the fees involved for returning or exchanging items. 

Return packages remain the responsibility of the customer until it is received by our team.

Therefore, it is recommended that the customer takes necessary precautions 

by using registered and traceable services when returning the package.

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